Complaints
Our trust uses experience gained from dealing with complaints to improve mental health services within Birmingham and Solihull. The trust encourages complainants concerns to be addressed by relevant front line staff, for example, a ward manager or head of department, however, when this isn't possible, the complaints department can be contacted.
The complaints department provides information and assistance to service users, their relatives and visitors who wish to complain about the service our trust provides. It also gives help and advice to staff who are involved in the investigation of a complaint.
Complaints received by the department should be formally acknowledged within three working days. Our aim is to provide a full response as speedily as possible, however if we are unable to provide a response within the agreed timescale, you will be contacted to discuss the delay and to agree a new timescale in which a full response is to be provided.
You can contact us in a number of ways:
Write to us:
Customer relations
Freepost RLXJ-XLRU-GGYY,
Birmingham and Solihull Mental Health NHS Foundation Trust,
Ardenleigh Centre,
385 Kingsbury Road,
Erdington,
Birmingham,
B24 9SA.
Telephone: 0800 953 0045 (Available Monday to Friday 8am to 8pm)
Text: 07985 883 509
Fax: 0121 678 4456
Email: pals@bsmhft.nhs.uk
Outside of customer relations opening hours, our switchboard operates 24 hours a day, Tel: 0121 301 0000, which can act as a signpost if required.
For more information, please view the customer relations leaflet below.
