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Birmingham and Solihull Mental health NHS Foundation Trust
Better Together
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Care Quality Commission

Like all mental health services, we are regulated by the Care Quality Commission (CQC) and are registered with them for the services we provide to patients. The CQC conduct both unannounced and announced inspections and review the quality of care we provide to patients.

Our Trust underwent a comprehensive CQC inspection of our nine core services in March 2017. As a result of the inspection the CQC rated our services as 'Requires Improvement’. In response to the CQC findings, the Trust has made many improvements, including:

CQC logo
  • Medicines Safety Officer appointed 
  • Rapid Tranquilisation Policy reviewed, approved and published
  • Gillick competencies package developed
  • Revised approach to strategic risks and the Board Assurance Framework
  • Takeaway food protocol reviewed
  • Alarm system for fridge temperatures and associated temperature recording and escalation system under review
  • Care certificate launched for the training of unregistered nursing staff (inc MHA and MCA)
  • EDS 2 project launched
  • Electronic Prescribing and Management being extended to rehabilitation services in September 2017 (thereby mitigating prescription concerns)
  • New personal alarms in place in crisis care with sign in and out procedure
  • Complaints leaflets given to all patients in Home Treatment Teams


In addition to the above issue, the Trust is also carrying out improvement work on Care Planning, Risk Assessments, Searching of Patients, Compliance with the Mental Health Act and Mental Capacity Act, Least Restrictive Practices and number of service specific initiatives.

We are proud that the CQC reported that across the domains of Caring and Responsive (to patient’s needs) we are a Good Trust.

The CQC’s full report can be found on their website here.