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Birmingham and Solihull Mental health NHS Foundation Trust
Better Together

Christmas and New Year Message 2019

Published: 19/12/2019

Take good care of yourself over the festive period by:  

  • making sure you have enough medication for the holiday period
  • planning routine GP appointments and check operating/opening hours of your health care provider
  • making sure your house is warm when there is cold weather outside
  • calling 111 or visiting your local pharmacist for advice if you are feeling unwell; don’t wait for the GP surgery to open again.



All Acute and Urgent Care services are running as normal over the Christmas and New Year period. Some of our other services have different operating hours.  Please see the table below for details:

 Addictions Services

9am – 5pm, except public holidays.

Assertive Outreach (AOT)

9am - 8pm Monday to Friday with the exception of weekends which will be 9am - 5pm.

Solihull AOT will work 9am to 5pm throughout the Christmas and New Year period.

Birmingham Healthy Minds

Normal operating hours, closed on public holidays.

Community Mental Health Teams

9am - 5pm, closed on weekends and public holidays.

Health Exchange

9am - 5pm, closed on weekends and public holidays.

The Juniper Centre, Reservoir Court and Ashcroft

Open normal hours (please note reception is closed on public holidays.)

Single Point of Access (SPOA)

8am - 7.30pm, closed on public holidays.

Specialist Psychotherapies Services

Both sites will be closed 24-29 December 2019.
Monday 30 December 2019, Coach House only will be open from 9am - 5pm.


Customer Relations (PALS) opening times over Christmas and New Year 

Customer Relations will close on Tuesday 24 December at 4pm. The service will operate between 8am and 4pm on Friday 27 December, 8am and 6pm on Monday 30 December, 8am and 4pm on Tuesday 31 January and re open at 8am on Thursday 2 January 2020. 


Office opening times over Christmas and New Year 

Our Trust Headquarters will be closed from 4pm on Tuesday 24 December until Friday 27 December. On Friday 27 December the offices will be open from 8am. The office will close at 4pm on Tuesday 31 December, reopening on Thursday 2 January 2020.


Contacting us at other times

If you, or someone you know, uses our services and needs to contact us outside of opening hours, please contact our 24-hour switchboard on 0121 301 0000 for assistance.


Crisis Cafes 

If you are looking for support in a mental health crisis over the festive period. Crisis Cafes run by Birmingham Mind in partnership with BSMHFT are operating as normal over this time. Visit for a cup of tea and they can help with: 

  • Improving your wellbeing
  • Giving support in a crisis
  • Signposting to long-term support
  • Supporting your recovery 

The locations and opening times are below, : 


Rear of 501 Slade Road


B23 7JG

Bus routes: 11c, 11a, 65, X64 

6pm - 11pm Thursday, Friday, Saturday and Sunday

Handsworth Hub

9 Park Avenue



B18 5NE

Bus routes: 74 

6pm – 11pm Wednesday, Thursday, and Friday


Who to call in a crisis? 

  • NHS 111, by dialling 111 - open 24 hours 
  • Samaritans on Freephone 116 123 - open 24 hours
  • SANELINE on 0300 304 7000 - open 4.30pm – 10.30pm every day 


Who to call in an emergency? 

Always call 999 if someone is seriously ill or injured, and their life is at risk.

For further advice and support over the festive period, please see the links below:


For more information on how to Stay Well This Winter, click here, or take a look at the NHS animation about looking after yourself this winter here.

If you are celebrating Christmas, then we wish you a happy, healthy and enjoyable Christmas and New Year.