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Birmingham and Solihull Mental health NHS Foundation Trust
Better Together

Monday 6 May 2019 – Bank Holiday message

Published: 02/05/2019

  Take good care of yourself over the Bank Holiday period by: 

  • Making sure you have enough medication for the holiday period.
  • Planning routine GP appointments and check opening hours of your health care provider.
  • Calling 111 or visiting your local pharmacist for advice if you are feeling unwell, don’t wait for the GP surgery to open again.


Customer Relations (PALS) opening times

  • Our PALS service will close on Friday 2 May at 6pm and re-open on Tuesday 7 May at 8am.



All Acute and Urgent Care services are running as normal over the Easter period. Some of our other services will operate different hours to normal.  Please see the table below for details:


Addictions Services

9am – 5pm, except public holidays.

 Assertive Outreach (AOT)

9am - 8pm Monday to Friday with the exception of weekends which will be 9am - 5pm.

Solihull AOT will work 9am to 5pm throughout the Bank Holiday period.

Birmingham Healthy Minds

Normal operating hours, closed on public holidays.

Community Mental Health Teams

9am - 5pm, closed on weekends and public holidays.

Health Exchange

9am – 5pm, closed on weekends and public holidays.

Home Treatment Team

Open normal hours over the Bank Holiday period.

The Juniper Centre, Reservoir Court and Ashcroft

Open normal hours (please note reception is closed on public holidays.)

 Single Point Of Access (SPOA)

8am - 7.30pm on Friday 3 May closed at the weekend and on public holidays.

Specialist Psychotherapies Services

Callum Lodge and The Old Coach House, Uffculme will be open until 5pm Friday 3 May and will re-open Tuesday 7 May at 8.30am.


Office opening times over the Bank Holiday

Our Trust Headquarters will be closed from 5pm on Friday 3 May until Tuesday 7 May. On Tuesday the offices will be open from 8am.


Contacting us at other times

If you, or someone you know, use our services and need to contact us outside of opening hours, please contact our 24 hour switchboard on 0121 301 0000 for assistance.

Who to call in a crisis?

  • NHS 111, by dialling 111 - open 24 hours
  • Samaritans on Freephone 116 123 - open 24 hours
  • SANELINE on 0300 304 7000 - open 6pm - 11pm every day


Who to call in an emergency?

Always call 999 if someone is seriously ill or injured, and their life is at risk.

For further advice and support over the festive period please see the links below:

Where to go for medical help and advice over the May Bank Holiday

May Bank Holiday pharmacy opening times