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Birmingham and Solihull Mental health NHS Foundation Trust
Better Together

Information about our services over the August Bank Holiday weekend

Published: 27/08/2020

Take good care of yourself over the bank holiday period by: 


Who to call in a crisis?

  • If urgent mental health help is needed you can ring 0121 262 3555 for advice and support. This line is available 24 hours, 7 days a week and can be used whether you are known to our services or not.
  • If you are already under our care or our services and have a crisis plan you can also refer to this for support.
  • Always call 999 if someone is seriously ill or injured, and their life is at risk.
  • For further details on urgent mental health help please click here


Customer Relations (PALS) opening times



All acute and urgent care services are running as normal over the bank holiday period.

Some of our other services will operate different hours to normal.  Please see the table below for details:

Addictions Services

Monday to Friday 9am – 5pm, except public holidays.

 Assertive Outreach (AOT)

Birmingham AOT Monday to Friday  9am to 8pm with the exception of weekends which will be 9am - 5pm.

Solihull AOT will work 9am to 5pm throughout the bank holiday period.

Birmingham Healthy Minds

Normal operating hours, closed on public holidays.

Community Mental Health Teams

9am - 5pm, closed on weekends and public holidays.

Health Exchange

9am – 5pm, closed on weekends and public holidays.

Home Treatment Team

Open normal hours over the bank holiday period.

The Juniper Centre, Reservoir Court and Ashcroft

Open normal hours (please note reception is closed on public holidays.)

Single Point Of Access (SPOA)

8am - 7.30pm on Friday 28 August, closed at the weekend and on public holidays.

Specialist Psychotherapies Services

Callum Lodge and The Old Coach House, Uffculme will be open until 5pm Friday 28 August and will re-open Tuesday 1 September at 8.30am.


Visiting our inpatient services

Visiting healthcare inpatient settings during the COVID-19 pandemic 


Office opening times over the bank holiday period

Our Trust Headquarters will be closed from 5.30pm on Friday 28 August until Tuesday 1 September. On Tuesday the offices will be open from 7.30am.


Other helpful contacts

Healthcare options reminder for August Bank Holiday weekend