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Birmingham and Solihull Mental health NHS Foundation Trust
Better Together

Christmas and New Year Message 2021

Published: 15/12/2021

Take good care of yourself over the festive period by:  

  • making sure you have enough medication for the holiday period
  • planning routine GP appointments and check operating/opening hours of your health care provider
  • making sure your house is warm when there is cold weather outside
  • calling 111 or visiting your local pharmacist for advice if you are feeling unwell; don’t wait for the GP surgery to open again.


Who to call in a crisis?

  • If urgent mental health help is needed you can ring 0121 262 3555 or 0800 915 9292 for advice and support. This line is available 24 hours, 7 days a week and can be used whether you are known to our services or not.
  • If you are already under our care or our services and have a crisis plan you can also refer to this for support.
  • Always call 999 if someone is seriously ill or injured, and their life is at risk.
  • For further details on urgent mental health help please click here
  • NHS 111, by dialling 111 - open 24 hours 
  • Samaritans on Freephone 116 123 - open 24 hours
  • SANELINE on 0300 304 7000 - open 4.30pm – 10.30pm every day 



All Acute and Urgent Care services are running as normal over the Christmas and New Year period. Some of our other services have different operating hours.  Please see the table below for details:

 Addictions Services

9am – 5pm, except public holidays.

Assertive Outreach (AOT)

9am - 8pm Monday to Friday with the exception of weekends which will be 9am - 5pm.

Solihull AOT will work 9am to 5pm throughout the Christmas and New Year period.

Birmingham Healthy Minds

Normal operating hours, closed on public holidays.

Community Mental Health Teams

9am - 5pm, closed on weekends and public holidays.

Health Exchange

9am - 5pm, closed on weekends and public holidays.

The Juniper Centre, Reservoir Court and Ashcroft

Open normal hours (please note reception is closed on public holidays.)

Single Point of Access (SPOA)

8am - 7.30pm, closed on public holidays.

Specialist Psychotherapies Services

Both sites will be closed 24-28 December 2021.
Wednesday 29 December 2021, Coach House only will be open from 9am - 5pm.


Customer Relations (PALS) opening times over Christmas and New Year 

Customer Relations will close on Friday 24 December at 4pm. The service will operate between 8am and 4pm on Wednesday 29 December through to Friday 31 December and re open at 8am on Tuesday 4 January 2022 resuming for operational hours of 8am to 6pm.


Contacting us at other times

If you, or someone you know, uses our services and needs to contact us outside of opening hours, please contact our 24-hour switchboard on 0121 301 0000 for assistance.


Advice and support

For further advice and support over the festive period, please see the links below:

For more information on how to Stay Well This Winter, click here.  

If you are celebrating Christmas, then we wish you a happy, healthy, and enjoyable Christmas and New Year.