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Birmingham and Solihull Mental health NHS Foundation Trust
Better Together
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BSMHFT taking part in mental health pilot in 111 call centre

Published: 24/03/2015


BSMHFT has teamed up with NHS England and West Midlands Ambulance Service to pilot mental health nurse input to the NHS 111 call centre for the West Midlands.

The 8-week proof-of-concept pilot, which began on Monday 16 March, will see BSMHFT mental health nurses sitting alongside 111 call centre staff.

The key aims will be:

  • to support and enable call centre handling staff fielding calls relating to mental health
  • to take direct clinical calls from callers to offer advice and signposting
  • to support an evaluation which will guide a future service delivery model
NHS 111


The service will run weekdays from 2.30pm - 10pm and weekends and bank holidays between 10am and 11pm.

NHS 111 is a new service that's being introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

To find out more about the NHS 111 service and when to use it, click here.