[Skip to content]

Change colour Grey on white Black on yellow
Birmingham and Solihull Mental health NHS Foundation Trust
Better Together

Service users and carers playing their part in a New Dawn

Published: 23/03/2015

New Dawn is all about embedding our values within the organisation by ensuring that patients and carers are always at the heart of everything we do. As such we are working together with service users, carers, key stakeholders and partners to ensure that we are focussed on the following outcomes:

  • getting patients the right evidence-based treatment
  • organising teams in a way that joins up care pathways and care packages for the service user
  • supporting our staff with the right training and development to successfully deliver this new way of working

We are currently in phase 1 of the project, where we are designing the framework within which we can make positive changes, including the pathways and interventions, engaging with staff and service users and establishing formal partnerships.


What’s happened so far….

The Task and Finish groups on specific pathways are now well underway and being chaired by a cross section of clinicians across the Trust.   Service users, carers and key stakeholders are also actively participating to help develop the new models of care.
We have also completed the planned pathway workshops that have been well attended by colleagues, carers, service users and partners from other organisations.  These workshops will be used to shape up the way interventions and support are delivered in the Trust and how we work and collaborate with key partners to ensure we are meeting outcomes.

Finally the first New Dawn Exchange Events took place in February for service users, carers and staff. People had the chance to find out more about New Dawn, to speak to workstream and pathway leads, and to give their feedback.

We collated plenty of thoughts and feedback from those who attended the events, here is just a taste:

“Although I had heard the presentation before I was glad to have the opportunity to have the vision represented clearly”

“We need to create, better understanding of ‘me’ – some people have no family or carers.”

“Continuity – If service users can’t be treated by the same person, make sure information is shared and everyone is trained in listening and caring but respectful in their approach”

“Build a bridge with Acute inpatients and home treatment to plan care together when leaving inpatients”

“Crisis line – needs to go to mental health service – who can access records and mobilise the appropriate response team”

The feedback from the events is being continually reviewed and fed into the project, so please do take the time to attend future sessions. The next exchange event is on Tuesday 29 September: 10.30am-12.30pm at Uffculme Centre, Queensbridge Road, Moseley, Birmingham.  There is no set agenda for the event, you can just drop in at any time during the event and speak to a member of staff.

Keep in touch…. If you would like to take part in New Dawn or would like to be kept up to date with what’s happening, please get in touch (comms.team@bsmhft.nhs.uk).