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Birmingham and Solihull Mental health NHS Foundation Trust
Better Together

Advice to service users and carers during the industrial action Wednesday 10 February – Thursday 11 February

Published: 09/02/2016

Birmingham and Solihull Mental Health NHS Foundation Trust is reassuring its service users and their carers over industrial action planned by junior doctors from 8am on Wednesday 10 February to 8am on Thursday 11 February. 

As always, the safety and quality of care provided to our service users and their carers is our top priority and we are working hard to ensure that as few patients as possible are affected by the industrial action.  As a result, there should be only minimal disruption to our services.

The information below explains how you can access mental health services on this day, as it’s important that service users and their carers know what do to on the day of the industrial action.

If you are already in contact with our services:

  • Only a very small number of routine outpatient appointments have been suspended on Wednesday 10 February and those service users affected have been notified. 
  • Anyone with concerns or queries about an appointment should call the telephone number given in their appointment letter or contact their care co-ordinator.
  • Patients of community mental health teams who are in distress and need to be seen urgently should call their usual contact telephone number or attend in person.  Alternatively you can call our PALS customer relations between 8am and 8pm on 0800 953 0045 or outside of these hours call our 24 hour switchboard on 0121 301 0000.


If you are not already in contact with our services:

  • If you are experiencing mental health problems or are worried about a relative or friend, you should contact your GP in the first instance.  Given that GPs may experience greater demand than normal on this day, we strongly recommend that you contact them early if you need advice or an appointment.
  • If you need help fast but it’s not an emergency you can also call 111, 24 hours a day. 
  • If it’s an emergency and someone’s life is at risk you should dial 999.