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Birmingham and Solihull Mental health NHS Foundation Trust
Better Together

Top PLACE scores for the Trust

Published: 23/08/2016

 Birmingham and Solihull Mental Health NHS Foundation Trust (BSMHFT) has achieved outstanding results for this year for PLACE assessments (Patient Led Assessments of the Care Environment).

Overall organisational scores exceeded the national average in all six categories, which assess how care environments support patients’ care in areas such as: cleanliness; food and hydration; privacy, dignity and wellbeing; the condition, appearance and maintenance of the dementia and disability environment. 

PLACE assessments are patient-led and involve local people, as part of a wider team, visiting sites to provide a snapshot of how an organisation is performing against a range of non-clinical activities that contribute towards patient experience and recovery. 

Brendan Hayes, Chief Operating Officer and Deputy Chief Executive at Birmingham and Solihull Mental Health NHS Foundation Trust, said: “We are delighted with this year’s assessment of our care environments.

“Our Trust’s PLACE visits for this year were undertaken between February and June, with 24 assessments taking place in total and our service users made up at least 50% of the visiting assessment team.

“These great results are testimony to the hard work and dedication of our staff, and an active team of service user representatives, who make an invaluable contribution towards making sure that our care environments are the best that they can be.
“We will continue to listen to our service users and their families to make further improvements to the areas where we deliver our care.”

BSMHFT has already developed an action plan, following the receipt of this year’s results that will continually improve and develop their service environments. 

Huw Price, Trust PLACE Lead, said: “PLACE gives us an informed indication of the care environment of our service users, because it is service-user-led. We’re very pleased by the enthusiasm shown by our service user representatives.”