Lavender - Gold winner
Staff at our Lavender Suite, located at the Zinnia Centre have been through a challenging year. Despite having low staffing, the team pulled together to implement plans to ensure that the ward was safely staffed to remain open. They doubled down, worked overtime, picked up additional shifts and did so with a smile on their faces. They continued to get positive service user feedback despite their challenges and the team is always eager to come up with new ways to improve care.