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Birmingham and Solihull Mental health NHS Foundation Trust
Better Together
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The GP Hub

We would prefer that where at all possible, queries and complaints do not escalate and are dealt with swiftly and effectively as soon as possible. The complaints procedure is overseen by the medical director, Dr Hilary Grant and the chief executive, John Short.

If you have any queries or issues, your first point of contact should always be our staff that you are working with.

However, through the GP Hub, you can feed back your comments, concerns and informal queries on wider issues relating to the trust, as well as on its interaction with GPs.  We would also like to hear from you when something is working well so we can share good practice across the trust.

 

Guidance for GPs

You can feedback your comments, feedback and informal issues in a number of ways:

  1. Through a BSMHFT member of staff, who will record details of your enquiry

  2. Through the GP Hub, via telephone (0121 301 1291), by emailing bsmhft.commsteam@nhs.net or via the online form below

 

Whatever your feedback, the GP Hub will aim to respond to your enquiry within 48 hours, even if it is just to keep you informed of progress. All complaints from GPs will be dealt with within 10 working days. If there is a good reason why this might not be possible, we will inform you as soon as possible.

Please note that if you have a particular issue relating to a service user, in the first instance you should always speak to the relevant consultant or clinician in the first instance.

 

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GP Hub enquiry form