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Birmingham and Solihull Mental health NHS Foundation Trust
Better Together

Guidance for Families and Carers

Enhanced Family Support Service

The Family Support Service is available to:

  • Provide support for families unable to visit their loved ones at the this time
  • Provide support for wards who need to move patients to other trust sites, to contact and support the families and carers of patients
  • Liaise with and provide support to families/carers when patients have to be transferred to other care providers (whether this is related to COVID19 or not)
  • Provide support for families/carers when challenging conversations about the likely outcome of illness (including COVID19) need to be had.
  • Provide access to support for families/carers when they are unable to attend the funeral following the death of a loved one


The service can be contacted via:

bsmhft.family.support@nhs.net inbox monitored Monday – Friday, 08:00 – 18:00, Saturday & Sunday, 11:00 – 16:00 (to be reviewed in response to demand)

PALS 0800 953 0045 (currently open Monday – Friday, 09:00 – 17:00, with extended opening hours due to start 27/04/2020 onwards)