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Birmingham and Solihull Mental health NHS Foundation Trust
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Crisis/What to do in an emergency

If a child's mental state gets worse quickly, and you are worried about their safety, it’s important to get help quickly. If a child or young person:

  • is an imminent risk to themselves or others due to a deterioration in their mental health
  • has active thoughts and plans of suicide with intent
  • is severely depressed and in need of crisis assessment and intensive home treatment to prevent admission to hospital

...contact the Solar crisis service who are contactable via 0121 301 2750 (Monday-Friday, 9am-5pm) where you will have  access to a trained clinician  who will assess whether you need to be seen by our Crisis Team. We will advise you what to do next.

Out of hours the crisis team are available for mental health crisis (weekdays 5pm-8pm, weekends 8am-8pm) via Northcroft switchboard 01213015500  - please ask for the Solar Crisis Team. The operator will take the best contact number and then pass it to the staff member on call and they will call you back as soon as possible.

The Solar Crisis Team will aim to triage within one hour and assess (if appropriate) within four hours.

Outside of these hours, mental health advice and assessment for children and young people will be via Rapid Assessment and Discharge team at Heartlands Hospital A&E and Solihull Hospital A&E.

If you, or someone you know, are in immediate danger of serious harm (for example, if someone has taken an overdose), please call 999 or go directly to your nearest Accident and Emergency (A&E) department.

Should a child or young person require admission to hospital as they present too high a risk for community services, they will be admitted to Park View clinic in Mosely. A hospital bed will be sourced via the Park View Clinic in Moseley. Where possible, a suitable bed will be sourced with the aim of keeping it as locally as possible. 

Click here for adult's crisis advice and information.

Other ways to access support if there are no immediate risks

You may contact your GP, who can help you to access the right support. You can also contact your GP's Out of Hours GP Service if they are not open (please contact your GP surgery or see their website for this information). If they feel it’s necessary, your GP will immediately refer to Solar for an urgent assessment.

If you are already under the care of Solar, please contact the person usually involved in your care to discuss your concerns in the first instance.

However if you are not currently under the care of Solar and you have increasing concerns about your mental or emotional wellbeing, but there appear to be no immediate risks, you can either:

  • Complete the self-referral form on this page (top right).
  • Ask a friend/parent or guardian to complete the referral form with you or on your behalf. 
  • Call NHS 111
  • Saneline - 0300 304 7000
  • Childline - 0800 1111
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