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Birmingham and Solihull Mental health NHS Foundation Trust
Better Together

Frequently Asked Questions

Please click the questions below to reveal the answers to our frequently asked questions.



No, there is no charge for attending recovery college sessions.

We aim to deliver recovery college sessions in other clinical areas and will hopefully have satellite sessions trust wide next year.  For the upcoming October term, all sessions will be delivered at the Uffculme Centre.

Transport is not provided, however small groups from inpatient areas have been brought by mini bus as a small party – this is arranged by individual service areas.

No prior knowledge is required for any recovery college sessions.

We have a meet and greet desk situated in the main hall at the Uffculme Centre to welcome all learners. Learners will be registered and their details checked to ensure we have the correct information and will be offered a drink and shown to the room prior to the session starting.

Yes, everyone is welcome to come along with somebody if they need support.  We would ask if both could be registered as participants for the sessions to ensure that we have enough room for everyone. Please note, all participants will need to register in advance, we are unable to accommodate individuals who have not pre-registered their attendance. Please see our Enrol on a Session page for more details.

Learners may find it helpful to explore their understanding of what recovery actually means by booking onto this session or may wish to book onto ‘Getting the most out of Recovery College’ as a first port of call, but all learners can book onto any session that meets their interests.

You are free to leave the session at any point if you need or want to. If you feel unable to return to a session, please contact a member of the Recovery for All team by returning to the meet and greet desk or contact the main reception who will contact a member of the team for you.

During the session, there will be a minimum of 2 facilitators who can assist. Alternatively, there are Recovery for All team members on the meet and greet desk who can offer support to anyone that is experiencing any difficulties or is feeling unwell.

We are sorry but there is no childcare support provision at Uffculme Centre.

Sessions are not currently available during evenings or weekends.

Yes, the Uffculme Centre has disabled access with a ramp at the main entrance and an elevator in the building, with disabled parking available onsite.

Yes, all learners will receive a certificate of attendance at the end of the session. Learners on the Mental Health First Aid course will also receive another certificate in the post 6 weeks after attending direct from Mental Health First Aid. 

You can contact the recovery college admin by telephone (0121 301 1040) or email (recovery.college@bsmhft.nhs.uk) or drop into one of our Recovery Chat sessions on one of these dates at the Uffculme Centre (no need to book):

Monday 10 October 2016 - 2pm-4pm

Thursday 3 November 2016 - 2pm-4pm

Tuesday 8 November 2016 - 10:30am-12:30pm

Monday 28 November 2016 - 10:30am-12:30pm

Please go to the reception who will direct you to the drop-in session.

When you book a session, you will be asked to provide your full name, address, preferred contact method, your age and any learning needs (e.g. physical disability, dyslexia). We will also ask if you are a service user, carer or member of staff. 

This information is taken to help the Recovery College support our learners during their time with us and to enable us to provide the best experience for you. We also use this information to see if our sessions meet the needs of people in Birmingham and Solihull, and to identify any areas we can improve upon.

All your information is kept confidential, being stored and shared in line with data protection and confidentiality laws. We do not share any of your personal information with 3rd parties.   

Any information you give to us when booking onto a course will be confidential, and entered into our Recovery College systems in a secure and confidential way, adhering to Trust Information Governance safe practice.

Compliments are always great to receive and these can be passed onto our admin team, course facilitators, meet and greet staff or PALS team (PALS team contact details can be found by clicking here).


You will be supported with any complaints you have by our recovery college admin staff, session facilitators, the meet and greet team or our PALS team (PALS team contact details can be found by clicking here).

We encourage learners to attend on time but will allow 15 mins for late-comers to join in the Recovery College session. Learners arriving later than 15 minutes will be asked to rebook, or may be offered a place on another session, if there is space available.  

All learners are free to leave whenever they need to. We ask that you advise the course facilitators on arrival if you need to leave the session before the end.

Attending Recovery College sessions will not affect your benefit entitlement.

No, you can attend as many sessions as you wish.

We welcome all learners to get involved with our Recovery College - opportunities to do so can be discussed with our admin team, the session facilitators or the meet and greet team.
Alternatively you can contact Anne Pledger on:


07985 833420

If you have any questions that have not been covered above, please contact us on:

0121 301 3992