Our mission

Our mission is to serve veterans, their families and carers with dignity and compassion and to be their principal advocate in ensuring that they receive the care, support, and recognition earned in service to their country.

We aid our service users in fulfilling their potential.

These are our organisational priorities which we honour - WE CARE:

World Class: provision of care for veterans.

Excellence: in quality and continuous improvement. We are thoughtful and decisive in leadership, responsive to needs, and put the veteran at the heart of our services.

Commitment: we work diligently to serve veterans and other beneficiaries and are driven by an earnest belief in our mission.

Advocacy: we are truly veteran-centric. By identifying, fully considering and appropriately advancing the interests of veterans, carers, family and other beneficiaries.

Respect: treat all those I serve and with whom I work with dignity and respect. Show respect to earn respect.

Each Person: will be treated with compassion and honesty and we will collaborate together to deliver high quality care to meet the needs of the individual.