Celebrating our people and our progress

This week have received some lovely feedback for Birmingham Healthy Minds (BHM) colleagues. Service users have recognised Malika Sahonta, Sharon Singh and Ruby (Employment Advisors) for their exceptional support, compassion and expertise. They highlighted how they felt listened to, never judged and supported with tailored advice during challenging times. The encouragement, practical guidance and dedication from Mailk, Sharon and Ruby helped build the service users confidence and enabled them to take positive steps forward, including gaining employment and returning to work successfully.

We have also received a special Thank You for Jade Wood, High Intensity Psychological Therapist. A service user she has supported has thanked her for her ‘immeasurable help’ and said that she has learned so much from Jade.

And finally, Sukh Sahota (Psychological Therapist) had a Thank You from one of her service users saying that without Sukh, they don’t know where they would have found themselves and felt that she was sent to find them and put them back together.

A huge Thank You to Mailka, Sharon, Ruby, Jade and Sukh for the care and compassion you have given to your service users.

We regularly receive positive feedback through our Friends and Family Test (FFT) about the great support and care our teams and services deliver. FFT is different from compliments or complaints and is an opportunity for service users, carers and family members that access our services to comment on their experiences.

Please do take time to read the comments below:

CMHT Adult Longbridge“ Art therapy was unlike any other type of therapy I have had. I felt I could explore myself in deeper ways at my own pace, it was a very valuable experience which I could not have had anywhere else. I am very grateful to Debbie specially. ”Referral Management Centre (Children and Young People’s service) “The lady I spoke to was incredibly patient and took the time to listen to my concerns without rushing me. I appreciated that they updated my notes accurately and are providing me with my next steps, ensuring I am headed in the right direction for further support.”

Bergamot  “Staff have been so friendly and helpful looking after my mother in such a gentle way. I wish staff on Bergamot could come home with her. Always taking on board my views and has been truly a great experience for me and my family as we didn’t know what to expect. Thanks to the team on Bergamot especially the nurses and support workers. Fantastic team.” Health Instructors “I feel much better about my balance now. I didn’t think exercise would work but it does. All my questions were answered.”

Angie Lo, Psychological Therapists in the West Birmingham Health Minds team had a grateful thank you from one of her service users. He appreciated Angie’s professionalism, willingness to listen and kindness and says he will use the skills he learnt.

Thank You for your care and compassion, Angie.

We regularly receive positive feedback through our Friends and Family Test (FFT) about the great support and care our teams and services deliver. FFT is different from compliments or complaints and is an opportunity for service users, carers and family members that access our services to comment on their experiences. Please do take time to read the comments below:

FTB STICK Service- Early Help CAMHS

“I wanted to take a moment to give feedback about Emma and the support she has provided, because it has genuinely made a significant difference to me and my family. Emma has been one of the first professionals I have worked with who has truly listened to me. From the beginning, she has shown understanding, patience, and compassion and I have never felt dismissed or judged when speaking with her. That in itself has meant a lot, especially when navigating complex and often overwhelming situations.”

Perinatal Community – Solihull “Caroline was my support and she was amazing! She gave me confidence in myself and in what I was doing. She helped me manage my baby whilst trying to prepare food from scratch that I could batch cook. It was a struggle but with Caroline’s help I persevered and I found the confidence to believe in what I was doing. She also helped me to be able to get out of the house and eventually attend a playgroup which was fantastic. I would never have got this far without her support! Absolutely each team member I have come into contact with had been brilliant. Holly was a great support helping me to manage mealtimes and bedtimes,”

MHSOP Solihull HUB “I’ve achieved enormous amount from it. I’m less confrontational, no suicidal thoughts or harm thoughts. Hasaam and Yusra have been really helpful. They have helped me believe in myself. Many thank yous.”

Homeless Primary Care Mental Health “The staff at the health exchange go above and beyond to help you with anything if they can, they will. Excellent team, thank you. Very easy to talk to the staff. Make you feel relaxed and comfortable and safe. Once again thank you.”