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Birmingham and Solihull Mental health NHS Foundation Trust
Better Together
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Contact us

For service users and carers (PALS)

Opening hours Monday to Friday 8am - 6pm (excluding bank holidays)

For further information or advice on any mental health issue contact our PALS customer care service on:

Tel:   0800 953 0045

Text: 07985 883 509

Email: bsmhft.customerrelations@nhs.net  

Parliamentary and Health Service Ombudsman British Sign Language video 


How to get urgent mental health help

Birmingham and Solihull Urgent Mental Health Helpline

If urgent mental health help is needed you can ring 0121 262 3555 or 0800 915 9292 for advice and support.

This line is available 24 hours, 7 days a week and can be used whether you are known to our services or not. 

B1 - Trust Headquarters

What to do in an emergency

For information help with what to do in an emergency, please click here.

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Contact the Chief Executive's office

Chief Executive - Roisin Fallon-Williams

Tel: 0121 301 1111

Correspondence address:

Birmingham and Solihull Mental Health NHS Foundation Trust
Unit 1, B1
50 Summer Hill Road
Birmingham
B1 3RB

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Media enquiries (only)


All media enquiries should in the first instance be directed to the Communications Team by emailing bsmhft.commsteam@nhs.net or if the enquiry is urgent please call 07730 652300 during office hours.

For urgent out of hours media enquiries that need to be responded to immediately, please contact our switchboard on 0121 301 0000 and they will direct you to the on call director.

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Work Experience

For work experience queries, please contact our work experience team:

Tel. 0121 301 3970 (Monday-Friday 9:30am - 4pm)

Email: bsmhft.workexperience@nhs.net

Find out more here: http://www.bsmhft.nhs.uk/about-us/join-us/work-experience/

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General enquiries

To contact our trust with any general enquiries:

Tel: 0121 301 0000 (our switchboard)

Email: bsmhft.commsteam@nhs.net

Trust headquarters address:

Birmingham and Solihull Mental Health NHS Foundation Trust
Unit 1, B1
50 Summer Hill Road
Birmingham
B1 3RB

A full list of our sites and their contact details is also available

For general queries you can also complete the feedback form below.  We will respond to your enquiry within two working days.

For GPs making new referrals

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Freedom of Information requests

By email: bsmhft.foioffice@nhs.net 

By letter:

FOI Office
Birmingham and Solihull Mental Health NHS Foundation Trust
Unit 1 B1, 50 Summer Hill Road
Birmingham
B1 3RB

For more information visit our web page