Service User and Carer Choice Award

Sponsored by the Trust charity, Caring Minds, this award is for an individual member of staff, or a team, that has made an outstanding contribution to the care and recovery of service users.

Sam King

Sam King currently works at our Solihull Home Treatment team as a Health Care Assistant and is training to become a mental health nurse. Sam’s genuine care for her patients is displayed in everything she does.

She is quick to escalate care when it is needed and ensures a family-based approach to a service user’s care, making sure that everyone (with consent) has a clear understanding of what is happening along the way.

Her nominee reflected on the care Sam gave to them saying:

“She most certainly saved my life, when I was set on ending it, and I will be forever grateful to her. She made me feel like a worthwhile human being.”

Farzana Akhtar

Assistant Psychologist for PROSPER, a West Midlands Intensive Intervention Risk Management Service (IIRMS) Farzana Akhtar works with her patients through a number of psychological interventions.

Farzana is supportive and clear in the delivery of her care, always explaining things in a way her patients at Ardenleigh can understand.

She was nominated by an individual who had sadly experienced a miscarriage during her care. Farzana was a huge comfort to not only the patient, but to her husband too, showing them compassion and having a clear understanding of cultural sensitivities that provided a great comfort during such a distressing time.

She has made a huge difference to the life of this particular patient and her husband and no doubt many others along the way.

Robert Grady

Robert Grady is an Occupational Therapy Technical Instructor for the Community Mental Health team based at South and East Brimingham hubs.

Robert supported a service user who was diagnosed with dementia and Parkinson’s disease to write their life story for their friends and family.

Over the course of several months, the service user produced the story, much to everyone’s delight and Robert also persuaded the service user to take up more activities in the community. This led to them making more friend and building up their confidence.

The service user is now 80 years of age and said:

“For the first time ever I would consider a member of the NHS has become and will remain a friend.”

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