General enquiries
For general enquiries regarding Reach Out Provider Collaborative, please get in touch on bsmhft.reachout@nhs.net
Quality and Safety
Raising Quality and Safety Concerns:
Your feedback matters. It helps us improve care and ensure services remain safe, effective, and compassionate. If you have any concerns about the quality or safety of care at Reach Out Commissioned Services, please contact the specific provider through the website in first instance. Alternatively if not satisfied reach out to us directly at: bsmhft.reachoutquality@nhs.net
Complaints and Compliments
We encourage openness and transparency. Every concern is taken seriously and managed in line with our quality framework. For complaints/compliments related to the care provided at our partners’ services, please contact the provider directly via their website in the first instance. Alternatively, if your complaint/compliment is related to the Provider Collaborative or Lead Provider, we ask that you contact NHS England Midlands Region. Details of how to make a complaint to NHS England can be found here. The NHS England Complaints Policy can be found here.
