Patient Safety Incident Response Framework (PSIRF)

To improve care safety in the NHS, all providers have adopted the new Patient Safety Incident Response Framework (PSIRF).

PSIRF is part of the national Patient Safety Strategy and changes how the NHS handles and learns from patient incidents.

We made necessary changes throughout 2023, and with approval from our local Integrated Care Boards, we went live with PSIRF in November 2023.

We understand how much incidents affect patients, their families, carers, and staff.

It’s important to involve and support patients and families in how we respond to and learn from incidents to improve care.

PSIRF does not change our commitment to the Duty of Candour requirements.

PSIRF is part of our commitment to building a fair and open culture. This means being transparent, treating everyone fairly, and learning from our mistakes.

PSIRF has four main goals:

– Compassionate engagement with those affected by patient safety incidents

– Using different methods to learn from these incidents

– Responding appropriately to each incident

– Strengthening our learning and improvements through supportive oversight

We will focus our reviews and investigations on areas where we can make the most significant improvements.

For more information about PSIRF, please visit the NHS England website here.

We are excited to introduce our Approach for implementing PSIRF and our Incident Response Plan for the coming year. Both documents will be regularly reviewed and updated as necessary. Our plan outlines the local safety priorities, identified in collaboration with key stakeholders, that we will focus on for the next 18 months.

If you have suffered harm whilst in the care of Birmingham and Solihull Mental Health Trust NHS Foundation Trust, we are sorry. We commit to being open and honest when looking into what happened, we will offer you support and signposting to services as needed and look at what learning we can identify to inform changes.

If you need support, or wish to discuss the care you or your loved one received from us, please contact our Customer Relations Team on 0800 953 0045 or by email on bsmhft.customerrelations@nhs.net

If you have any questions about PSIRF or the information on this page please get in touch with our patient safety team on bsmhft.patientsafety@nhs.net