Today (Friday 5 September) is International Day of Charity – a chance to celebrate the vital role charities play in supporting people and communities. At BSMHFT, our charity Caring Minds, helps us go above and beyond what the NHS can provide, funding everything from specialist equipment and furniture to additional patients activities, carer and staff wellbeing support and more. To mark the day, we’re shining a spotlight on one of our Charity Champion, Tara, whose dedication and passion for making a difference continue to inspire colleagues across the Trust.

Hi Tara, please could you start by telling us a little bit about yourself and what you do at Team BSMHFT? 

“Hi everyone, I’m Tara Bacciochi, the Business Support Manager for the Dementia and Frailty Division at The Juniper Centre.

“I manage a fantastic team of three reception staff and four committed ward administrators who play a vital role in supporting our services. Together, we ensure that our administrative and front-of-house operations run smoothly, helping to create a welcoming and efficient environment for service users, visitors and staff.

“My role involves coordinating business support functions, streamlining processes and working closely with clinical and operational teams to make sure we’re delivering the highest standard of care. I’m passionate about supporting our teams so they can focus on what matters most – providing compassionate and effective care to those who need it.”

What is it like day-to-day working at Juniper?

“As the Business Support Manager for the Dementia and Frailty Division, my role is all about keeping things running smoothly behind the scenes so our clinical teams can focus on delivering high-quality care. My day-to-day duties include, overseeing administrative processes to ensure compliance, consistency and efficiency. Supporting the higher manager on site, helping to ensure that operational and strategic decisions are implemented smoothly. 

“Also, acting as another point of contact for staff queries and concerns and assisting with coordination across departments. Alongside this I liaise with all on site teams to maintain timely and effective communication across the centre, manage resources and supplies, making sure staff have what they need to deliver care without disruption. As well as, supporting service improvement initiatives – including the implementation of new systems and processes – empowering and supporting reception and ward admin teams, ensuring they’re well-trained, confident and valued in their roles. I’m also acting as the Fire Response Coordinator during office hours, helping to ensure safety protocols are followed and the site remains secure.

“I’m passionate about creating a supportive, well-organised environment that allows our teams to thrive and our service users to feel safe, respected and cared for.”

Has there ever been a stand-out moment in your career that has made you pause and reflect?

“There have been many stand-out moments in my career as I am actively involved with most day-to-day events and occasions on site and do tend to organise many requirements across the site, but there’s two separate occasions that have really made me pause and reflect on my professional journey.

“I was asked to cover the Personal Assistant post for the Clinical Nurse Manager and Service Manager some years back, which was both an honour and a challenge. I initially doubted myself, as the staff member in post had set an exceptionally high standard and I wasn’t sure I could meet it. However, the fact that the managers felt I was the best person to facilitate the role gave me a renewed sense of confidence and validation.

“Another pivotal moment came when I was declined the opportunity to apply for a secondment, not because I lacked the skills, but because the service could not afford to release me. My involvement was considered essential and my unique working style was seen as irreplaceable. These experiences highlighted the trust placed in me and the impact I’ve made within the organisation.”

What’s the biggest misconception people have about the Dementia and Frailty Division at Juniper?

“The biggest misconception is that people with dementia or frailty don’t benefit from mental health services. In reality, mental health care is essential for people with dementia and frailty. It helps manage symptoms, improve quality of life and support families and carers. Our division focuses on compassionate, person-centred care that respects dignity and individuality.”

Alongside your main job, you also do a huge amount of fund raising for our Trust Charity, Caring Minds, can you tell us what drives you to do this?

I choose to get involved in fundraising for our Dementia and Frailty Division – through Caring Minds -because I truly believe in the importance of going that extra mile to support our patients and staff.

“While our clinical teams provide incredible care every day, fundraising allows us to enhance the environment and experiences we offer, whether that’s through improved facilities, therapeutic activities, or small comforts that make a big difference to someone’s day.

“It’s also a way to bring our teams together, boost morale and show our community how passionate we are about the work we do. Every pound raised helps us do something meaningful, whether it’s creating a more welcoming space, supporting wellbeing initiatives, or funding resources that aren’t always covered by standard budgets.

“For me, fundraising is about making a positive impact, celebrating our values and giving back to a division that works tirelessly to support some of the most vulnerable people in our care.

“Fundraising is a powerful way to make a difference beyond our clinical roles. All contributions to Caring Minds help us enhance the care environment and improve the wellbeing of our service users, staff and visitors.”

Can you tell us how the funds raised at Juniper have been able to support and benefit patients and colleagues?

“Some of the things we’ve been able to achieve through fundraising include beautiful prints and artwork in clinical rooms to create a calming and therapeutic atmosphere. Outdoor garden furniture for patients, staff and visitors to enjoy fresh air and peaceful moments together. Also, the development of a memorial garden, supported through Caring Minds, in honour of staff member we sadly lost, a tranquil space for reflection and remembrance that means a great deal to our team.

“These enhancements help us foster a sense of dignity, connection and care across the centre. Fundraising is not just about money, it’s about community, compassion and creating a space that feels safe, respectful and uplifting for everyone who walks through our doors.”

What do you do to improve your mental health and wellbeing?

“Working in a busy environment like the Juniper Centre means it’s really important to take care of my own wellbeing, so I can support others effectively. I try to focus on small, consistent habits that help me stay balanced and positive.

“Some things I do include, taking regular breaks during the day – even just stepping outside for a few minutes helps me reset. Staying organised, keeping on top of tasks and planning ahead reduces stress and helps me feel more in control. Connecting with my team and reaching out to people, a quick chat, a laugh, or checking in with someone can really lift your mood and help you past the dark times.

“Getting involved in fundraising and creative projects gives me a sense of purpose and remind me why I love working in mental health care. Spending time outdoors, whether it’s walking, gardening, or just sitting in the fresh air, nature is a great way to recharge. Also, practising gratitude, I try to reflect on the positives, even on challenging days.

“Mental health is something we all have and looking after it doesn’t have to be complicated – it’s about finding what works for you and making it part of your routine.”

Past, present or future, what three people would you most want to sit down for a meal with?

“One of them would absolutely be my nan. She was such a strong, loving presence in my life and I’d give anything to have one more conversation with her. I’d love to hear her stories again, share what I’ve been up to and just enjoy her warmth and wisdom.

“Secondly would be Sir David Attenborough, whose passion for the natural world and humanity is endlessly inspiring.

“I would also like to meet a future version of myself – just to check in, see how things turned out and get a bit of wisdom or reassurance. I think it would be comforting and motivating to hear what I’ve learned and how I’ve grown.”

Tell us something that people might not know about you

“I’m actually quite an independent person and am quite capable of achieving things on my own, I don’t let people tell me I can’t. I redesigned my own bungalow, drew up the plans and collaborated with the builders to bring my vision to life. I don’t tend to worry about things until they happen, unless of course it could impact my loved ones then I go to pieces.“

Describe yourself in three words

“Resourceful, Empathetic and Cheerful.”