The Participation and Experience team, together with service users, Experts by Experience and colleagues, have co‑produced a new welcome pack for people admitted to any of our 16 acute wards.

This welcome pack has been shaped collaboratively from day one. Service users took part in ward‑based focus groups, dedicated Patient Council sessions and a series of co‑production meetings with ward staff and Experts by Experience. Every word, image and design choice has been influenced directly by the people who use our services.

The pack provides clear, accessible information on what to expect during an admission – including care planning, ward rounds, the roles of different staff members and the range of activities available.

Hayley Carolan, Head of Nursing and Allied Health Professionals for Acute Inpatients, said:

This represents a major milestone in improving the experience of people admitted to our acute wards. Co-production ensures that the welcome pack truly reflects what matters most to the people who use our services, placing the voice of service users at the heart of how we welcome and support them from day one.”