Reach Out West Midland Adult Secure Provider Collaborative – Referral Management Service (RMS)
The Reach Out Provider Collaborative’s Referral Management Service (RMS) efficiently streamlines and centralises the referral process to facilitate timely and appropriate patient admissions. By establishing a transparent, effective, and responsive referral pathway, RMS enhances patient outcomes and also strengthens governance, quality assurance, and data-driven service development.
Advice for Referrers
For referral enquiries, you may contact the Referral Management Team at bsmhft.reach-out-referral-management@nhs.net for advice before completing the referral form.
When submitting a referral, please ensure that all relevant documentation is fully completed and that all required documents and reports are included within your submission to bsmhft.reach-out-referral-management@nhs.net. Once your referral has been received, you will receive an acknowledgement of receipt including information regarding next steps and key contact details. Please note that incomplete or missing supporting documentation may delay the triage process. If the necessary information is not received within five working days, the referral will be declined.
If you require guidance regarding non-inpatient referrals, please contact BSMHFT at Bsmhft.sccs.referrals@nhs.net. For assistance related to MPFT, you can contact firstteam@mpft.nhs.uk
Reach Out Referral Form
For prison referrals:
- Medical assessment completed by prison psychiatrist
- PNC (Previous convictions)
- Contact email
- Patient daily System1 notes (minimum of 3 months information required)
- MG5 or offence details (within 7 days of submitting the referral)
- Copy of remand order (within 7 days of submitting the referral)
Referrals from other sources
- Referral letter from consultant or agreed with consultant
- Current risk assessment
- Current care plan
Mandatory information required when submitting this referral form please send your completed form along with supporting information to bsmhft.reach-out-referral-management@nhs.net:
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Referral Allocation
The inbox will be monitored between 9am and 5pm Monday to Friday (excluding Bank Holidays). Any emergency or urgent referrals submitted outside of these hours will be prioritised and triaged as soon as possible on the next working day.
Although the referral form requires the referrer to indicate the urgency, in line with the service specification, the final determination of urgency rests with the ‘Assessing Provider’.
Referral Types and Assessment Timeframes
Urgent referrals
Verbal response within 24 hours, assessment within 2 days, verbal outcome within 24 hours after assessment, and a written report within 5 days.
Non-urgent referrals
Written response within 7 days, assessment within 21 days, and final report within 7 days of assessment.
Prison referrals
Assessment within 14 days of receipt, admission within 14 days from assessment (total process not exceeding 28 days).
ICB and Local Authority Contacts
This section provides a structured overview of key contacts within the Integrated Care Boards (ICBs) and corresponding Local Authorities across several home areas. These contacts are essential points of communication for matters relating to quality, safety, commissioning, and adult social care services. The details are set out by area, specifying both ICB and Local Authority leads.
Birmingham and Solihull
ICB Contacts:
Tracey Smith (Deputy Lead Nurse – Lead Provider): tracy.smith16@nhs.net
Aisha Kauser (Deputy Lead Nurse – Lead Provider): aisha.kauser@nhs.net
Sarah Bloomfield (Director of Quality and Safety – Lead Provider): s.bloomfield4@nhs.net
Rachel Garvey (LDA System Clinical Lead – LDA Lead Provider): rachael.garvey1@nhs.net
Hardip Deu (Deputy Chief Operating Officer and Divisional Director – LD): hardip.deu@nhs.net
Local Authority Contacts:
Joanne Lowe (Interim Assistant Director of Adult Social Care): joanne.e.lowe@birmingham.gov.uk
Katy Hodgson (Team Manager, North Team and Secure Hospitals, ASC): Kate.Hodgson@birmingham.gov.uk
Pauline Mugridge (Assistant Director of Community Services, ASC): pauline.e.mugridge@birmingham.gov.uk
Coventry and Warwickshire (including Rugby, Nuneaton, Bedworth and Stratford upon Avon)
ICB Contacts:
Samantha Lowe (Associate Director of Commissioning LDA): Samantha.Lowe@covwarkpt.nhs.uk
Sarah Fellows: Sarah.Fellows@covwarkpt.nhs.uk
Philip Johns (Chief Executive ICB): philipjohns@covwarkpt.nhs.uk
Sarah Chamberlain (Quality Lead Nurse – ICB): sarah.chamberlain9@nhs.net
Local Authority Contacts:
Aideen Staunton (Head of Service, Partnerships and Social Care Operations): Aideen.Staunton@coventry.gov.uk
Jas Dhadli (Head of Mental Health Social Care and Health Directorate): Jasdhadli@warwickshire.gov.uk
Staffordshire and Surrounds (including Stoke on Trent, Cannock, Lichfield, Tamworth, Newcastle under Lyme and Moorlands)
ICB Contact:
Karen Webb (ICB Deputy SRO – LDA): Karen.Webb@staffsstoke.icb.nhs.uk
Hereford and Worcestershire (including Bromsgrove, Malvern, Wychavon, Redditch and Wyre Forest)
ICB Contact:
Caroline Kirby (ICB Head of LDA Admission Avoidance and Discharge): caroline.kirby1@nhs.net
Shropshire, Telford and Wrekin (including Shrewsbury and Oswestry)
ICB Contacts:
Brett Toro (ICB Head of All Age Continuing Care and Individual Commissioning): brett.toro-pearce@nhs.net
Colin Evans (Service Manager, All Age Continuing Care and Commissioning): colin.evans4@nhs.net
Nick Simpkin (Lead Nurse in Mental Health and Autism, Individual Commissioning, Shropshire Telford and Wrekin ICB): nicholas.simpkin@nhs.net
Local Authority Contacts:
Steph Wain (Commissioning Specialist, Mental Health, Adult Social Care, Telford & Wrekin Council): Steph.Wain@telford.gov.uk
Simeon Samuels-Robinson (Mental Health Commissioning Officer, Shropshire Commissioning and Governance Team): Simeon.Samuels-Robinson@shropshire.gov.uk
Black Country (including Wolverhampton, Dudley, Sandwell and Walsall)
ICB Contacts:
Jonathan Ram (Head of Assurance BCHCFT – Lead Provider): Jonathan.ram@nhs.net
Wendy Ewins (Head of Commissioning, Case Management and Keyworking – LDA): wendy.ewins@nhs.net
Jo Durrant (Commissioning Manager BCHCFT): jo.durrant1@nhs.net
Jo-anne Bowater (Ricketts) (Walsall CCG): jo-anne.ricketts@walsall.nhs.uk
