Reach Out West Midland Adult Secure Provider Collaborative – Referral Management System (RMS)
The Reach Out Provider Collaborative’s Referral Management System (RMS) efficiently streamlines and centralises the referral process to facilitate timely and appropriate patient admissions. By establishing a transparent, effective, and responsive referral pathway, RMS enhances patient outcomes and also strengthens governance, quality assurance, and data-driven service development.
Advice for Referrers
For referral enquiries, you may contact the Referral Management Team at bsmhft.reach-out-referral-management@nhs.net for advice before completing the referral form.
When submitting a referral, please ensure that all relevant documentation is fully completed and that all required documents and reports are included within your submission to bsmhft.reach-out-referral-management@nhs.net. Once your referral has been received, you will receive an acknowledgement of receipt including information regarding next steps and key contact details. Please note that incomplete or missing supporting documentation may delay the triage process. If the necessary information is not received within five working days, the referral will be declined.
Referral Allocation
The inbox will be monitored between 9am and 5pm Monday to Friday (excluding Bank Holidays). Any emergency or urgent referrals submitted outside of these hours will be prioritised and triaged as soon as possible on the next working day.
Although the referral form requires the referrer to indicate the urgency, in line with the service specification, the final determination of urgency rests with the ‘Assessing Provider’.
Referral Types and Assessment Timeframes
Urgent referrals
Verbal response within 24 hours, assessment within 2 days, verbal outcome within 24 hours after assessment, and a written report within 5 days.
Non-urgent referrals
Written response within 7 days, assessment within 21 days, and final report within 7 days of assessment.
Prison referrals
Assessment within 14 days of receipt, admission within 14 days from assessment (total process not exceeding 28 days).
