Shout toolbox

Mental Health Text Support Service: Communications Toolkit

If you live in Birmingham or Solihull and you’re feeling sad, worried or lonely, we have a safe space to chat.
Text the word ‘Space’ to 85258 to talk about your
feelings with a mental health professional.

Texting ‘Space’ to 85258 is free and confidential.

After you send your text, you’ll first get four automated messages from Shout. As soon as one is free, a mental health professional will send you a message to introduce themselves and ask how you’re feeling. You can tell them privately anything that’s upsetting you and only need to share what you want. They will listen to how you’re feeling, talk to you about it and help you make a plan for what to do after the chat ends. Conversations usually last between 45 minutes and one hour and end when you feel calmer.

If you ever need to look back, your conversation will be saved in your messages. Shout is here 24/7 if you ever want to text again.

If your life is at risk, call 999 immediately.

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